Dispatch
Orders placed before 14:00 SGT on a business day are packed the same day. Orders placed after that,
or at the weekend, are packed on the next business day. You receive a tracking number by email as soon
as the parcel is handed to the carrier.
Rates and times
- Singapore — 1 to 2 business days, free over US$150.
- Asia Pacific — 3 to 6 business days, from US$18.
- Europe and United Kingdom — 4 to 8 business days, from US$24.
- North America — 4 to 8 business days, from US$24.
Duties and local taxes are the responsibility of the recipient. Carriers used: DHL Express,
Singapore Post and FedEx, depending on destination.
Returning a garment
- Email hello@lambholm.com within 30 days of delivery with your order number and the reason for the return.
- We send a return address and a return reference within one business day.
- Send the garment unworn, with tags attached, in its original packaging. Use a tracked service — we cannot refund parcels that do not arrive.
- We inspect on arrival and refund to the original payment method within five business days.
Exchanges
For a different size, tell us the size you need when you email. We reserve the exchange unit while
your return is in transit so you are not left waiting for restock.
Faulty or incorrect items
If the garment is faulty, or not what you ordered, we pay return postage and refund or replace it
in full. Send a photograph with your first message and we will not ask you to return the item before
we act.
Repairs
Every LAMBHOLM knit carries two years of free repair, including moth holes and worn elbows.
Contact hello@lambholm.com with photographs and we will quote a repair or arrange
collection.